Phone

Hi (First name), this is _______. I don’t know if my name rings a bell, but...
 My mom works with you at _______.
 I go/went to school with your son/ daughter at _______.

I live down the street from you on ________.
How are you?

I was hoping you could help me out with something I’m doing. Do you have a quick second?
What I do is show a quick presentation to people I’ve been personally recommended to, like you, on a product called Cutco. You may already know about Cutco. Either way, it’s a lot of fun, and the best part is I get paid just to do the appointment, so there is no pressure to buy. They're done right over the phone, so all you need is a computer or laptop. And the more appointments I do, the better chance I have to hit my goal.
________, I’m in a huge contest; I’m supposed to do ___ appointments by _______ and I only need ____ more to hit my goal.
I was hoping I could schedule a quick all on _____ at _____ or would ______ be better?
Thank you so much! I really appreciate your help, it means a lot to me.

FIRM UP: (ELIMINATE RESCHEDULES)

  • Great _____________! THANK YOU SO MUCH! This REALLY helps me out!

  • This appointment is really important to me and I’m counting on it to keep my schedule booked.

  • If something comes up and you have to reschedule, I won’t get paid for this time slot, so I wanted to be 100% SURE that this time works for you?

  • Do you have a pen and your calendar?
    If yes: Could you please jot it down? If no: No big deal, I can just text you.
    Confirmation #: ________

  • One more quick thing; can I get your email so I can send you the zoom and demo link?

  • Thank you so much! I’m really looking forward to our demo!


REFERRALS (Student)

(Get manager permission first)

Hello ________?! Hey__________ this is __________, a friend of _________, did she tell you I was going to call?

(That’s o.k., I know she’s been busy…)

The reason I am calling is I was over to see________ the other day, and your name came up. __________ said that you were really nice, and that you might be able to help me out with something I am working on for school. So I go to ____________ and this summer and I am working part time with a local company that is helping me earn some scholarship credit for school, and the way it works is I get credit just to come over and sit down with you for a bit and go over some stuff that the company has. All it is, is just a bunch of stuff for the kitchen, which I am sure that you already have a ton of, but what’s really cool is that I get credit just for showing it to you, so you wouldn’t have to be interested in the product. As a matter of fact, your friend ________ told me that she didn’t know how interested you would be in the product, but that you were just really-really nice and that you didn’t hate college students, and that you probably wouldn’t mind letting me just stop for a bit to help me out with the scholarship.

I know you’re probably really busy, but in order to stay on pace for the scholarship, I need to do (# of apps) appointments a week, and I only need (#) more by midnight on (day of the week)! So, it would mean the world if you could just SQUEEEEEZZZE me in for a quick appointment... @ ______ or would _______ work better for you? It would help me out!

FIRM UP: (ELIMINATE RESCHEDULES)

  • Great _____________! THANK YOU SO MUCH! This REALLY helps me out!

  • This appointment is really important to me and I’m counting on it to keep my schedule booked.

  • If something comes up and you have to reschedule, I won’t get paid for this time slot, so I wanted to be 100% SURE that this time works for you?

  • Do you have a pen and your calendar?
    If yes: Could you please jot it down? If no: No big deal, I can just text you.
    Confirmation #: ________

  • One more quick thing; can I get your email so I can send you the zoom and demo link?

  • Thank you so much! I’m really looking forward to our demo!

OBJECTIONS

1. PRODUCT...? Elephants and giraffes from Africa. I heard you have a huge backyard!...(JK)

2. OWN CUTCO.... How do you like it? Do you have all of your fingers? (LOL) Do you remember that hour long, boring appointment you sat through when you got it? Well, because you already have Cutco, I can make it quicker, show you some accessories, and it would help me out a lot! So would _____ or _____ be better?

3. I’M BUSY.... Hey I COMPLETELY understand! I’m swamped myself. Just out of curiosity if we could find a time that would work for both of our schedules, would you be willing to see me? (sound soft)- If you don’t mind me asking… What does your schedule look like specifically tomorrow?

a. (I have to work)— OK that’s fine- Again, if you don’t mind me asking, what time do you leave and what time do you get home?

b. Do you plan on cooking dinner for your family?

c. Well, we have 2 options. I can stop by after dinner or I can help you with food prep b/c it’s a bunch of kitchen stuff. I’ll even help you with the dishes. So what time are you cooking?

4. CALL ME BACK TOMORROW.... OH absolutely I can! What’s a time you definitely, for sure are you going to be home? NO way! I actually have an opening then! It must be fate! Can I just call then to do the appointment? I PROMISE it will be a lot of fun, I’ll be the highlight of your day!

5. NOT INTERESTED.... Oh Mrs. Jones…. Are you not interested in the product or the scholarship? Perfect! You don’t have to be interested in the product! I can’t get paid just to show it and you don’t have to get anything! I just need to hit my appointment goals, and I promise I’ll be the highlight of your day! So if we could find a time that would work for both our schedules, would you be willing to see me? Itwill be a lot of fun!

6. I’VE SEEN THE DEMO 100 TIMES...! If you had to guess, how many times have you seen it? Oh, so you helped out ____ other college kids? Wow you deserve a badge! Mrs. Jones If you let me come over too, I’ll be in and out in 15 minutes, I can show you some new accessories, if you see something you like great, if not, then not. And if you do let me come over I’ll make you that badge you deserve! So if we could find a time that would work for both our schedules would you be willing to squeeze me in?

7. HOW LONG DOES IT TAKE...?

a. About 7 hours but I could shorten it by a bit! (JK) It’s only 45-60 minutes depending on chitchat. So do mornings or afternoons work better for you? Ok great, so would __ work?

b. Do you want the short version or the long version? The short version… ok cool you can read me your credit card number right now and I’ll hook you up. Ha-ha the long version is like 2-3 days but I’ll bring a sleeping bag and some snacks, do you like goldfish? Haha but seriously it’s 45-60 minutes depending on chitchat. So do mornings or afternoons work better for you? Ok great, so would _____ work?

8. CALL BEFORE THE DEMO.... Well I couuuuld, but I’m probably going to be really busy going in and out of appointments all day, so I can’t promise I’m going to able to. So if your not 100% for that time will work for you , would ____ at ____ definitely, for sure work for you?


REFERRALS (Non-Student)

(Get manager permission first)

Hello ________?! Hey__________ this is __________, a friend of _________. Did she get the chance to tell you I was going to call?

(That’s o.k., I know she’s been busy. I must have beat her to it!)

The reason I am calling is I was over to see________ the other day, and your name came up. __________ said that you were really nice, and that you might be able to help me out with something I am working on.

So I graduated from _________ a while ago, and now, to get more real world work experience, this (Fall/Spring/Summer) I’m working with a company to (pay off student loans, apply my education to the word, boost my resume/skills).

Your part is really easy. My assignment is just to share a product with people, such as yourself, that I’ve been personally recommended to. What makes it great is that it doesn’t take long, you don’t have to get anything, and I get credit just to show you.

All it is, is just a bunch of stuff for the kitchen, which I am sure that you already have a ton of, but what’s really cool is like I said, I get credit just for showing you. As a matter of fact, your friend ________ told me that she didn’t know how interested you would be in the product, but that you were just really-really nice and that you probably wouldn’t mind letting me just stop for a bit to help me out.

“I know you’re probably really busy, but I need to do (# of apps) appointments a week, and I only need (#) more by midnight on (day of the week)! So, it would mean the world if you could just SQUEEEEEZZZE me in for a quick appointment... @ ______ or would _______ work better for you? It would help me out!

FIRM UP: (ELIMINATE RESCHEDULES)

  • Great _____________! THANK YOU SO MUCH! This REALLY helps me out!

  • This appointment is really important to me and I’m counting on it to keep my schedule booked.

  • If something comes up and you have to reschedule, I won’t get paid for this time slot, so I wanted to be 100% SURE that this time works for you?

  • Do you have a pen and your calendar?
    If yes: Could you please jot it down? If no: No big deal, I can just text you.
    Confirmation #: ________

  • One more quick thing; can I get your email so I can send you the zoom and demo link?

  • Thank you so much! I’m really looking forward to our demo!